Delivery Policy for Neszi Supply Hub
Last Updated: 9th April 2026
At Neszi Supply Hub, we are committed to delivering your laptops, computers, and accessories in a timely and secure manner.
1. Delivery Coverage
We deliver within Nairobi and across Kenya through trusted courier services. Delivery options may vary depending on your location.
2. Delivery Timeframes
- Nairobi: Same day or next day delivery depending on order time
- Outside Nairobi: 1 to 3 business days depending on location
Delivery timelines are estimates and may be affected by factors beyond our control.
3. Delivery Charges
Delivery fees are calculated based on your location and will be communicated at checkout or before dispatch.
4. Order Processing
Orders are processed after payment confirmation. Orders placed outside working hours or on weekends and public holidays will be processed on the next business day.
5. Order Tracking
Where applicable, tracking details will be provided once your order is dispatched.
6. Delivery Conditions
- Customers must provide accurate delivery details and be available to receive the order
- Identification may be required upon delivery for high-value items such as laptops
- Neszi Supply Hub is not responsible for delays caused by courier services or incorrect information provided by the customer
7. Inspection on Delivery
Customers are advised to inspect their laptops or computers upon delivery. Any issues must be reported immediately or within 24 hours.