Privacy Policy
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Privacy Policy for Neszi Supply Hub
Last Updated: 9th April 2026
Neszi Supply Hub (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase laptops, computers, or accessories, or interact with our services.
1. Information We Collect
1.1 Personal Information
We may collect personal information that identifies you, including:
- Name, phone number, email address, and physical address when placing orders or contacting us
- Payment details including mobile money or card information
- Account details if you create an account
- Device details such as model and serial number for support or repairs
- Business information for bulk or corporate purchases
1.2 Non-Personal Information
We may also collect non-identifiable data such as:
- IP address, browser type, and operating system
- Pages visited, time spent, and browsing behavior
- Device type used to access our website
1.3 Third-Party Information
We may receive information from:
- Payment providers during transaction processing
- Analytics tools to improve our website
- Social media platforms when you interact with us
2. How We Collect Information
We collect information:
- Directly from you when you place orders, call us at +254 748 881 679, or contact us
- Automatically through cookies and tracking technologies
- From trusted third-party services
3. How We Use Your Information
We use your information to:
- Process and deliver orders for laptops, computers, and accessories
- Provide customer support and handle repair requests
- Improve our website and services
- Send updates, offers, and promotions (you can opt out anytime)
- Prevent fraud and enhance security
- Comply with legal requirements in Kenya
4. How We Share Your Information
We do not sell your personal data. However, we may share it with:
- Service providers such as delivery companies and payment processors
- Authorized technicians or service centers for repairs
- Legal authorities where required by law
- Business partners where necessary and with your consent
5. Cookies and Tracking Technologies
We use cookies to:
- Improve your browsing experience
- Remember preferences
- Analyze website traffic
You can disable cookies in your browser settings, though this may affect functionality.
6. Data Security
We take appropriate security measures to protect your data, including:
- Secure data encryption
- Controlled access to information
- Regular system monitoring
However, no system is completely secure, and users are advised to keep their credentials safe.
7. Your Rights
Under applicable Kenyan laws, you have the right to:
- Access your personal data
- Request corrections
- Request deletion where applicable
- Opt out of marketing communications
To exercise your rights, contact us via +254 748 881 679.
8. Data Retention
We retain your data only as long as necessary to:
- Complete transactions
- Provide services and support
- Meet legal and regulatory requirements
After this period, your data is securely deleted or anonymized.
9. Third-Party Links
Our website may contain links to third-party services. We are not responsible for their privacy practices, and we encourage you to review their policies.
10. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Neszi Supply Hub
Ole Dume Road, Kilimani, Nairobi, Kenya
Phone: +254 748 881 679