Terms and Conditions
Terms and Conditions for Neszi Supply Hub
Last Updated: 9th April 2026
Welcome to Neszi Supply Hub (“we,” “us,” or “our”), your trusted provider of laptops, computers, and related technology solutions. You can reach us at +254 748 881 679 or visit us at Ole Dume Road, Kilimani, Nairobi, Kenya. By accessing our website, making a purchase, or using our services, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, please do not use our services.
1. General Information
All information provided on our website is for general informational purposes only. While we strive to ensure accuracy, we do not guarantee completeness, reliability, or timeliness. All content is provided “as is” without warranties of any kind.
2. Products and Pricing
Neszi Supply Hub specializes in the sale of laptops, desktop computers, and related accessories. All prices are exclusive of VAT unless otherwise stated and are subject to change without prior notice due to market or supplier variations. We reserve the right to adjust pricing at any time.
3. Warranty Terms
- Manufacturer Warranty: Warranty is provided by the product manufacturer unless stated otherwise.
Warranty Confirmation: Customers must confirm warranty availability before purchase, as some products may be sold without warranty. - Return Policy: Returns are only accepted within 24 hours for faulty products and must be in original condition.
Warranty Limitations: Warranty does not cover physical damage, liquid damage, misuse, or unauthorized repairs.
No Refunds: Products under warranty are eligible for repair or replacement only. - Accessories: Accessories such as chargers, adapters, and peripherals may not include warranty unless specified.
Service Support: We may assist in forwarding devices to authorized service centers. Timelines typically range from 7 to 30 days depending on the manufacturer.
4. Orders and Payments
By placing an order, you agree to provide accurate and complete information. We reserve the right to cancel or refuse orders due to product unavailability, pricing errors, or suspected fraudulent activity. Full payment is required at the time of purchase unless otherwise agreed.
5. Delivery
Delivery timelines are estimates and may vary depending on location and logistics providers. We are not liable for delays caused by third parties or unforeseen circumstances. Delivery charges, if applicable, will be communicated at checkout.
6. Repairs
Repair services for laptops and computers are subject to availability and may require diagnostic fees. Customers are advised to back up all data before submitting devices, as we are not responsible for any data loss.
7. Limitation of Liability
To the fullest extent permitted by law, Neszi Supply Hub shall not be liable for any indirect or consequential damages arising from the use of our products or services. Our liability is limited to the amount paid for the product or service.
8. Intellectual Property
All content on our website, including text, images, logos, and designs, is the property of Neszi Supply Hub and may not be reproduced or used without prior written consent.
9. Governing Law
These Terms and Conditions are governed by the laws of the Republic of Kenya. Any disputes shall be subject to the jurisdiction of the courts in Nairobi, Kenya.
10. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our website or services constitutes acceptance of the updated Terms.